Rewards terms of use

Please read with understanding before using our services

Delivery Hero Hungerstation (referred to hereinafter as the 'Company') may or may not consider launching a Hungerstation Loyalty Reward Program (referred to hereinafter as the 'Program') operatingunder the terms and conditions as set out below.

1. EligibilityOnly members and users of Hungerstation within K.S.A ., and those who are selected and invited by theCompany shall be eligible to join the Program. Such eligibility criteria may be subject to change at anytime.

2. Acceptance and Disclosure

2.1 The terms and conditions set out herein, together with the Company's Privacy Policy available on itswebsite shall govern the Company's relationship with members of the Program including but not limited tothe membership, expiration, redeeming and earning Program points.

2.2 By using your Membership Account that you were invited to receive and redeem points of theProgram, you agree that;

2.2.1 You have read and accept these terms and conditions set out herein,

2.2.2 You consent to the collection, use, and disclosure of your personal data by theCompany, the Program, and the Company's affiliates to any third party for any purpose relatedto the Program or the company's business.

2.3 You accept and acknowledge the Privacy Policy of the Company available on the Company's websiteremains in effect.

3. Termination or Modification3.1 The Company reserves the right to modify at any time without notice its Program including but notlimited to the Program benefits, awards, The program's Earning and Redemption Points as set inprovision no. 4 (referred to hereinafter as 'Provision No. 4' ), and some or all of these terms andconditions set out herein in the program pages. Rewards Members are responsible for remainingknowledgeable of the Program terms and conditions and any modifications that may occur to them. TheProgram Account member's continued participation in the Program will constitute the acceptance of anysuch modifications.3.2 The Company may terminate the Program, in whole or in part, and all unredeemed Points will be lostafter the conclusion of the notice period without any obligation or liability.3.3 The Company can immediately terminate the Program Membership Account of an Account member, ifin its reasonable opinion the account member has breached these terms and conditions, or behavedfraudulently, or has provided the company with false or misleading information. In the mentioned eventsthe account member case will lose all the acquired benefits and any right of use.

4. Earning and Redemption4.1 The Company's Program membership allows its account members to earn and redeem points whenmaking purchase orders through the Company's application and only within the KSA territory, and inaccordance with the rules, requirements and specifications set out below:4.2 Users will benefit from a minimum of 3 points for every SAR 1 spent and the opportunity to earnadditional points from time to time as communicated by the Program.

4.3 Provided that the Hungerstation Rewards Relationship is active and in good standing, as determinedby Hungerstation, Hungerstation Rewards Points may be redeemed as Restaurant offers or other specificdeals, as may be published from time to time on the Hungerstation Rewards Section of the app.4.4 Details of the Hungerstation Rewards are set out on the Hungerstation Rewards App Section.Reasonable efforts have been made to ensure that the information contained in the HungerstationRewards Catalogue is accurate. Hungerstation is not responsible, and shall not be held responsible, forany errors, inaccuracies or omissions appearing therein.4.5 Users can exchange points in the app for any of the items mentioned in the rewards section of theapp, to offset any specified fees and/or charges normally applicable to the Hungerstation Rewards useras determined by Hungerstation. Redemption of rewards from Hungerstation authorised merchants aresubject to the terms and conditions as may be prescribed by the issuer or supplier thereof from time totime.4.6 Once issued, the redemption of credit and other vouchers are not exchangeable, returnable,refundable, or redeemable for cash or credit, nor will they be replaced in the event of loss, damage ordestruction. Once submitted, an order for redemption cannot be cancelled, revoked, transferred orchanged by the Hungerstation Rewards Accountholder in any manner.

5. Expiration of PointsThe Program points earned from making a qualifying purchase as per the Rewards Program Earning andRedemption Points Catalogue, are only valid for a period of 90 (90) days from the monthly date ofcrediting the points to the member's account.6. Marketing Communications6.1 You will be automatically subscribed to receive and consent to receiving (1) Program relatedemails, including Program marketing emails and (2) Hungerstation Online emails, includingmarketing emails.6.2 You may opt-out of receiving Program or Hungerstation marketing emails at any time, butoperational emails will still be sent to you as they relate to your membership in the Program, and youconsent to their receipt. Examples of these include, but are not limited to, a redemption confirmationemail, a profile update email, or other communications that relate to your account.7. MembershipThe Company's Program membership cannot be duplicated, shared, gifted and/or used for any purposesother than those provided in Provision No. 4, and the terms and conditions set out herein . The Programmembership or points may not be transferred or used, for any reason, by anyone other than the accountmember.8. Claims; Cancelled, Modified, Delayed OrdersIn case of an order being cancelled or modified by the account member, the points earned from this orderwill be deducted from the member's loyalty account. In case of an order being delivered to the memberafter the estimated delivery time, for any reason, no additional points will be earned as result of this delay.Redemption award claims shall not be accepted for any backdated access and purchases made by theaccount member as a Guest.8. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

8.1 The Company shall not be held responsible for any direct or indirect consequences associated withany force majeure events or malfunction beyond its control, and/or any direct or indirect consequencesassociated to the member's non-accordance use or fraudulent use with these terms and conditions.8.2 YOU AGREE THAT NO CLAIMS OR ACTION IN CONTRACT, WARRANTY, OR IN TORT(INCLUDING NEGLIGENCE) ARISING OUT OF, OR RELATED TO, YOUR PARTICIPATION IN THEPROGRAM, USE OF ANY REWARDS OR OTHER BENEFIT OR THESE TERMS MAY BEBROUGHT BY YOU MORE THAN ONE (1) YEAR AFTER THE CAUSE OF ACTION RELATING TOSUCH CLAIM OR ACTION AROSE. IF YOU ARE DISSATISFIED WITH THE PROGRAM,TERMINATION OF YOUR MEMBERSHIP IN THE PROGRAM IS YOUR SOLE REMEDY. WE HAVENO OTHER OBLIGATION, LIABILITY, OR RESPONSIBILITY TO YOU9. INDEMNIFICATIONYou agree to defend, indemnify and hold us, our parents, subsidiaries, affiliates, partners, licensors,officers, directors, employees, and agents harmless for any loss, damages or costs, includingreasonable attorneys' fees, resulting from any third party claim, action, or demand resulting fromyour participation in the Program in violation of any law, rule, regulation or these Terms.10. Governing LawThese terms and conditions and any disputes or claims arising out of, or in connection with, shall begoverned by and construed in accordance with the law of the Kingdom of Saudi Arabia.11. PRIVACYWe value your privacy. The personal information collected from you in connection with the Program,including but not limited to purchases made in connection with your Program membership, will beused and disclosed by us in accordance with our PRIVACY POLICY. Without limiting the foregoing,we will use and retain your personal information to (1) provide goods and services to you, such asservicing and maintaining your Program membership with us; (2) protect against deceptive andfraudulent activity; (3) enable internal uses that are consistent with our PRIVACY POLICY; and (4)comply with a legal obligation.
2.3 You accept and acknowledge the Privacy Policy of the Company available on the Company's websiteremains in effect.3. Termination or Modification3.1 The Company reserves the right to modify at any time without notice its Program including but notlimited to the Program benefits, awards, The program's Earning and Redemption Points as set inprovision no. 4 (referred to hereinafter as 'Provision No. 4' ), and some or all of these terms andconditions set out herein in the program pages. Rewards Members are responsible for remainingknowledgeable of the Program terms and conditions and any modifications that may occur to them. TheProgram Account member's continued participation in the Program will constitute the acceptance of anysuch modifications.3.2 The Company may terminate the Program, in whole or in part, and all unredeemed Points will be lostafter the conclusion of the notice period without any obligation or liability.3.3 The Company can immediately terminate the Program Membership Account of an Account member, ifin its reasonable opinion the account member has breached these terms and conditions, or behavedfraudulently, or has provided the company with false or misleading information. In the mentioned eventsthe account member case will lose all the acquired benefits and any right of use.4. Earning and Redemption4.1 The Company's Program membership allows its account members to earn and redeem points whenmaking purchase orders through the Company's application and only within the KSA territory, and inaccordance with the rules, requirements and specifications set out below:4.2 Users will benefit from a minimum of 3 points for every SAR 1 spent and the opportunity to earnadditional points from time to time as communicated by the Program. 4.3 Provided that the Hungerstation Rewards Relationship is active and in good standing, as determinedby Hungerstation, Hungerstation Rewards Points may be redeemed as Restaurant offers or other specificdeals, as may be published from time to time on the Hungerstation Rewards Section of the app.4.4 Details of the Hungerstation Rewards are set out on the Hungerstation Rewards App Section.Reasonable efforts have been made to ensure that the information contained in the HungerstationRewards Catalogue is accurate. Hungerstation is not responsible, and shall not be held responsible, forany errors, inaccuracies or omissions appearing therein.4.5 Users can exchange points in the app for any of the items mentioned in the rewards section of theapp, to offset any specified fees and/or charges normally applicable to the Hungerstation Rewards useras determined by Hungerstation. Redemption of rewards from Hungerstation authorised merchants aresubject to the terms and conditions as may be prescribed by the issuer or supplier thereof from time totime.4.6 Once issued, the redemption of credit and other vouchers are not exchangeable, returnable,refundable, or redeemable for cash or credit, nor will they be replaced in the event of loss, damage ordestruction. Once submitted, an order for redemption cannot be cancelled, revoked, transferred orchanged by the Hungerstation Rewards Accountholder in any manner.5. Expiration of PointsThe Program points earned from making a qualifying purchase as per the Rewards Program Earning andRedemption Points Catalogue, are only valid for a period of 90 (90) days from the monthly date ofcrediting the points to the member's account.6. Marketing Communications6.1 You will be automatically subscribed to receive and consent to receiving (1) Program relatedemails, including Program marketing emails and (2) Hungerstation Online emails, includingmarketing emails.6.2 You may opt-out of receiving Program or Hungerstation marketing emails at any time, butoperational emails will still be sent to you as they relate to your membership in the Program, and youconsent to their receipt. Examples of these include, but are not limited to, a redemption confirmationemail, a profile update email, or other communications that relate to your account.7. MembershipThe Company's Program membership cannot be duplicated, shared, gifted and/or used for any purposesother than those provided in Provision No. 4, and the terms and conditions set out herein . The Programmembership or points may not be transferred or used, for any reason, by anyone other than the accountmember.8. Claims; Cancelled, Modified, Delayed OrdersIn case of an order being cancelled or modified by the account member, the points earned from this orderwill be deducted from the member's loyalty account. In case of an order being delivered to the memberafter the estimated delivery time, for any reason, no additional points will be earned as result of this delay.Redemption award claims shall not be accepted for any backdated access and purchases made by theaccount member as a Guest.8. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

2.3 You accept and acknowledge the Privacy Policy of the Company available on the Company's websiteremains in effect.3. Termination or Modification3.1 The Company reserves the right to modify at any time without notice its Program including but notlimited to the Program benefits, awards, The program's Earning and Redemption Points as set inprovision no. 4 (referred to hereinafter as 'Provision No. 4' ), and some or all of these terms andconditions set out herein in the program pages. Rewards Members are responsible for remainingknowledgeable of the Program terms and conditions and any modifications that may occur to them. TheProgram Account member's continued participation in the Program will constitute the acceptance of anysuch modifications.3.2 The Company may terminate the Program, in whole or in part, and all unredeemed Points will be lostafter the conclusion of the notice period without any obligation or liability.3.3 The Company can immediately terminate the Program Membership Account of an Account member, ifin its reasonable opinion the account member has breached these terms and conditions, or behavedfraudulently, or has provided the company with false or misleading information. In the mentioned eventsthe account member case will lose all the acquired benefits and any right of use.4. Earning and Redemption4.1 The Company's Program membership allows its account members to earn and redeem points whenmaking purchase orders through the Company's application and only within the KSA territory, and inaccordance with the rules, requirements and specifications set out below:4.2 Users will benefit from a minimum of 3 points for every SAR 1 spent and the opportunity to earnadditional points from time to time as communicated by the Program.